1. Introduction
These Terms and Conditions govern the use of VCB Removals and Clearance Ltd’s services. By booking our removal or clearance services, you agree to comply with these terms.
VCB Removals and Clearance Ltd provides professional, reliable, and affordable removal and clearance services in Buckinghamshire, Hertfordshire, and Bedfordshire.
2. Services Offered
We offer, but are not limited to, the following services:
Residential and commercial removals
Clearance services
Packing and unpacking
Furniture disassembly and assembly
Garden clearance services
Light maintenance to property and gardens
We ensure that experienced professionals handle your move or clearance with care and attention to detail. Specific service details may vary depending on the requirements of the booking.
3. Booking and Payment
Bookings can be made via our website, phone, or email.
All bookings are subject to availability and written confirmation from VCB Removals and Clearance Ltd.
A deposit may be required to secure your booking.
Payment must be made in full upon completion of services unless otherwise agreed in writing.
Accepted payment methods include bank transfer, credit/debit card, and cash.
Cancellations must be made at least 48 hours before the agreed date, otherwise 50% of the total moving cost will still apply.
We reserve the right to charge additional fees if work takes significantly longer than anticipated due to circumstances not disclosed at the time of booking.
4. Responsibilities of VCB Removals and Clearance Ltd
We will handle all possessions with reasonable care, carrying out all removals, clearances, and associated services in a professional, safe, and courteous manner, using appropriately trained staff and suitable equipment.
We will make every reasonable effort to complete work within the agreed timeframe, except where delays are caused by circumstances beyond our control (including, but not limited to, severe weather, access restrictions, or unforeseen site conditions).
We will take all reasonable steps to protect your property during the moving and clearance process, ensuring safe handling of items and minimising the risk of damage.
We will honour the agreed price for the work, except where additional services, changes in scope, or unforeseen circumstances require an updated quotation. Any changes will be communicated and agreed before proceeding.
Where we agree to sell, recycle, donate, or dispose of items on your behalf, we will do so in good faith and in line with agreed terms. Commission rates, resale values, or disposal charges will be communicated in advance. We will act with full autonomy unless specific instructions are provided in writing.
Optional services (such as garden maintenance or specialist cleaning) will be provided at agreed rates and confirmed before commencement.
We will maintain clear communication throughout the process and provide progress updates where appropriate. Any significant issues or changes will be discussed promptly.
We will ensure that all waste is disposed of in compliance with UK waste disposal regulations and will only use licensed waste disposal facilities.
5. Responsibilities of the Customer
The customer is responsible for ensuring that all items to be removed or cleared are packed and ready for collection unless packing services have been booked.
Any fragile or valuable items must be clearly disclosed to VCB Removals and Clearance Ltd in writing.
Customers are responsible for checking all items are removed from a property when removals are completed.
When completing a clearance, if any items are not to be disposed of, this must be clearly stated in writing. Any items not declared or specifically requested to be dealt with differently may be sold, donated, or disposed of at our discretion.
The customer must ensure that parking or access arrangements are made for the moving vehicles.
The customer is responsible for obtaining any necessary permits required for loading and unloading if applicable.
The customer must ensure that all items for removal are safe to transport and free from hazardous materials, unless previously agreed.
6. Liability
We will take all reasonable care to protect your belongings during the move. However, we cannot be held responsible for items that are not properly packed or for damage caused by unforeseeable circumstances.
Any damage or loss must be reported to VCB Removals and Clearance Ltd within 24 hours of completion of the work.
We are not responsible for any delays or disruptions caused by traffic, road closures, weather conditions, or other factors beyond our control.
We are not liable for any indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity, arising from the use of our services.
7. Insurance
VCB Removals and Clearance Ltd has public liability insurance and goods-in-transit insurance to cover your belongings during the move. We also hold hire and reward insurance.
Details of cover levels and exclusions can be supplied upon request.
Additional insurance coverage may be needed for certain items or circumstances, which we will advise if applicable.
Any claims must be submitted in writing within 24 hours of completion of the work.
8. Complaints and Disputes
If you have any concerns or complaints about our services, please contact us within 48 hours of service completion. We will aim to resolve any issues as quickly as possible.
If a dispute cannot be resolved directly, it may be referred to an independent dispute resolution service.
9. Changes to the Terms and Conditions
VCB Removals and Clearance Ltd reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.